Return & Refund Policy

By placing an order through our website, you agree to the requirements. We have created this policy to ensure that you fully understand our refund and return methods and procedures.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in the original packaging.

Return Procedure

To exercise your right of withdrawal, you must inform us by email (contact@thesprajet.com) with a clear statement of your decision to revoke this contract. Items returned to us without prior return authorization will not be accepted.

The postage costs are always borne by the sender. We do not accept shipments with cash on delivery.

Damaged, Incorrect Products, or Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can investigate and resolve the issue. To return your product, you should contact our support at contact@thesprajet.com.

Exchange

We only exchange damaged, incorrect, or defective products. If you need to exchange an item, please contact us at contact@thesprajet.com.

Restocking Fee

We do not charge a restocking fee for returns.

Return Fee

Return shipping costs are our responsibility .

Processing Time for Refund:

2 days

If you have any questions, please send us a message to our email address: contact@thesprajet.com