Shipping Policy

How much does shipping cost?

TheSprajet offers free shipping to all its valued customers in the United Kingdom.

When will my order be processed?

Orders are processed within 1–2 days from the order date . We process orders from Monday to Friday.

Cut-off time:

4:00 PM GMT

How long will it take for the order to arrive?

Currently, we provide only standard free shipping with an estimated delivery time of 3–7 business days for all orders.

Rare Exceptions:

In some very rare cases (0.01%), depending on the destination country and very remote location, it may take longer. If your package is delayed, please email us at contact@thesprajet.com We strive to resolve all issues within 24 hours. Please ensure that all delivery information is correct. If there are incorrect or missing details, we may contact you to update the delivery information, which may result in delays in delivery.

How do i track my order ?

Once an order has been processed and shipped, you will receive an email notification. If you haven't received one, feel free to contact us at contact@thesprajet.com  and we will provide you with the tracking information. You can track your order using our tracking page TRACK YOUR ORDER

I have received a tracking link, but it is not working. What can I do?

Please note that tracking information will be displayed 1 day after ordering. If you cannot find tracking information for your package, please try again in 15 hours.

What if the items I receive are damaged?

In the unlikely event that an item is damaged during shipping or arrives in poor condition, we will send you a free replacement. Please contact us within 30 days of receiving your order at contact@thesprajet.com You will be asked for your order number, an explanation of the problem, and proof of the problem.

Order Cancellation And Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at contact@thesprajet.com and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. Thesprajet does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

Does TheSprajet Ship Internationally?

Unfortunately, Thesprajet only ships within the UK. We do not offer international shipping services. We apologize for any inconvenience this may cause.